Here for Your Care Needs

Sam's Club + Helpr

Sam’s Club has teamed up with Helpr to make sure affordable and high-quality family care is within your reach.

Your Care Benefit

Term: January 1st – December 31st

The Helpr app makes it easy to schedule and pay backup in-home care providers for your children, adults, and elders when unexpected care needs arise.

  • Up to $13 per hour covered by Sam's Club for up to 80 hours per year for qualified dependent backup care when you use the benefit to ensure your work availability.
  • One-on-one help with sourcing and vetting in-home care providers and programs at no cost

Who's Eligible?

This program is available only to:

  • Sam's Club frontline field associates
  • Sam's Club Health & Wellness field associates

This program is available to Sam's Club hourly associates, excluding those in salaried-equivalent roles.

Sam's Club Home office associates, Supply Chain associates, Puerto Rico associates, other corporate associates, and all Walmart associates are also not eligible at this time.

Eligibility is confirmed during the sign-up process within the Helpr app.

Benefit Resources

This program is available to Sam's Club hourly associates, excluding those in salaried-equivalent roles.

Download the Helpr App to Get Started

Access your benefit with your company code: MYCARE

Understanding Your Benefit

Your benefit is divided into two types:

Backup Care

Backup care is for dependent care gaps during your shifts. Schedule your bookings up to three months in advance. Sam’s Club covers most of the costs, leaving you with just a small copay that you’re responsible for. Think: unexpected care gaps, late work days, or days when your regular care is unavailable.

Backup care is only available for qualified dependents, which may include children, step-children, foster children, elderly parents, and adult family members with disabilities.

Care Finder

Care Finder connects you with a dedicated care specialist who will help you with sourcing, recruiting, vetting, and placement, all at no cost to you. Think: daycares, babysitters, school transportation, elder care providers (e.g., CNAs, home health aides, etc.), home care aides, senior care facilities, and public care benefits coordination.

Care Finder is available for yourself, as well as your dependent and non-dependent family members.

Find Care for Your Family

Here's an overview of the services you can book:

Your Preferred Care Provider

Your trusted in-home care providers, family members, friends, neighbors, and sitters can be booked and paid for providing care through the Helpr app. Parents of children living in different homes, from the same family, do not qualify to be paid as in-home care providers.  

Center Care

Find a care center, camp, or program in your local area you would like to use, or select one of Helpr’s partner centers for priority access.

Care Finder

Care Finder offers help finding both in-home care and center care. You can use this to set up your regular care, or to source in-home care providers in advance if you need to expand your network.

Neurodivergent Care

Helpr offers in-home care and center-based care support for neurodivergent children and adults across service lines.

Local Daycare Matches

Get concierge support with Daycare Finder to match with local, licensed center-based childcare options when you need backup care for a few days.

Advance notice goes a long way in helping us find a match for your family.

Video Library

Watch short videos about your benefit services

How To Get Started

To start using your backup care benefit, download the Helpr app from your app store.
Download Helpr
Helpr app launch screen with "I'm an employee" button highlighted
1. Tap "I'm an employee".
Helpr app screen with "Use a company code" button highlighted
2. Select "Use a company code".
Helpr app screen to enter one's company code
3. Enter your company code: MYCARE
If you log out, use the same code to log back in.
Helpr app signup screen
4. Sign up with your email address, WIN, and birthdate.

Claiming Your Benefit

It's time to activate your Helpr care benefit:

For in-home care

Place your bookings in the app to cover a shift. To a claim a subsidy from Sam’s Club, 

  • Check in on the Helpr app while you're clocked-in to your shift and during your scheduled booking. The app connects to Sam’s Club clock-in technology to confirm your status.
  • Your provider needs to check in when they arrive to your booking location and care starts.

For daycares and programs

You’ll need to checkinto the app after you clock at work when your family is at a care center or program. 

Mother kissing her son on the cheek

Get to Know Your App

In your profile,

  • View how many hours you have left for the benefit term.
  • Add a secondary email address for yourself, a co-parent, or a partner to receive email notifications.
  • Add a DCFSA card to cover Helpr copays. DCFSA FAQs

Frequently Asked Questions

How does the Helpr backup care benefit work?

Each calendar year, Sam's Club helps cover the cost of up to 80 hours of backup care to fill in care gaps and support you in getting to work. These hours last all year and refresh on January 1.

Booking and reimbursement requests should be made through the Helpr app to apply Sam's Club's contribution.

Who is a qualified dependent?

A dependent is an adult or child, other than yourself or your spouse, who qualifies to be claimed on your tax returns and lives with you.

A dependent family member or someone who is your “qualifying dependent”

  • who is 13 years old or older qualifies if they are physically or mentally incapable of self-care
  • who regularly spend at least eight hours a day in your home and you provide over half of their support for the year.

Children who are not considered eligible dependents include:

  • Children who do not live with you. Non-custodial parents (i.e., parents of children living in a home different from the parents) do not qualify for this benefit.  
Who can I book backup care for?

You can book backup care for any qualified dependent, which may include:

  • Children
  • Step-children
  • Foster children
  • Elderly parents
  • Adult family members with disabilities

Here are the definitions of dependents for whom you can receive backup care financial support:

  • A child who
    • Is 12 years old or younger; and
    • Is your “qualifying child” under the Internal Revenue Code. In general, a child will be your qualifying child if they live with you for more than half the year, are your child, stepchild, foster child, sibling, step sibling or a descendent of one of them, and you provide over half of their support for the year.
  • Another individual who
    • Is your “qualifying relative” under the Internal Revenue Code. In general, an individual will be your qualifying relative if they live with you for more than half the year and if you provide over half of their support for the year;
    • Is physically or mentally incapable of self-care; and
    • Spends at least eight hours a day in your home
  • A spouse who
    • Is physically or mentally incapable of self-care;
    • Lives with you for more than half the year; and
    • Spends at least eight hours a day in your home

If you are unsure whether your dependent is qualified for this program, you should consult with your tax advisor.

Who does Care Finder cover?

Care Finder sourcing and screening can be used for yourself and your family members, they don’t need to be your dependent.

Who can I use as an in-home care provider?
  • Friends, in-home care providers, sitters, and family who live outside of your home
  • Those legally able to work
  • Not your full-time employees
  • Not your co-parent or spouse (even if they live in a different household)
  • Associates who do not report directly to you at Sam’s Club

If you don’t have a personal in-home care provider, we can find one for you through Care Finder.

How does the Helpr benefit affect my taxes?

For residents in U.S. States, excluding New Jersey

Helpr is designed to be a tax-free program and is not reported as wages for federal income tax or payroll taxes in Boxes 1, 3, and 5 of your W-2.

New Jersey

The program is not, however, entirely tax-free in New Jersey.  This is because New Jersey taxes the amount Sam’s Club pays for back-up daycare you receive through Helpr.  

  • As a result, if you are an associate in New Jersey you will owe state income tax on the amount of the Helpr benefit you use, and the amount of the Helper benefit you use will be included in Box 16 on the W-2 issued by your employer each year.
  • To help offset your additional state tax liability, Sam’s Club pays the required income tax withholding to the state on your behalf at the time you use the Helpr benefit. 
  • The amount Sam’s Club pays to the state for you is taxable income to you and will be included as wages in Boxes 1, 3, 5, and 16 wages of your W-2. 
  • It will also be included in the amount reported in Box 17 as state income tax paid.  
  • If New Jersey’s tax rules change Sam’s Club will adjust the withholding and reporting process accordingly. 

You should consult with your accountant or tax advisor with any questions about your taxes.

Payments

How do payments work for in-home care?

After you upload and schedule an in-home care provider in the app, Helpr pays them directly through the app. Sam’s Club pays up to $13 per hour for up to 80 hours per year, as long as you’re booking the care so you can work your shift and the care is for a qualified dependent.

  • You’ll mutually agree on an hourly rate with your in-home care provider.
  • You’re responsible for the rest of your provider’s rate as a copay, which will be charged to your payment of choice.
  • Payments are sent to in-home care providers within two days.
  • A check-in is required for you and your provider in the app during your booking.
How do payments work for center care?

After care center visits, you can submit your receipt to the app. For your first reimbursement, you’ll receive instructions to set up your payment profile.

  • A check-in is required during your shift when your dependent is at a center.
  • Once approved, reimbursements are sent to you within two days.

Sam's Club Caregiving Resources

Check out on-demand webinars, classes, guides, and more.
Learn more about care services under your benefit: